Know when to show your backbone.
Even when you’re not in an awesome mood yourself, you can still share a genuine smile and a kind word with others.
As you see things you don’t like – and you will – let’s talk about it.
Never underestimate how tone of voice can influence the meaning of your words.
Know when it really matters to be nice? When you’re emotional and sleep-deprived and stressed and sad and somebody comes at you with an attitude.
I will pull no punches here. I don’t want you blindsided.
Mean jabs are one of the harder facts of life. Understand its origin, and rise above it.
You got this, sis.
Your job isn’t done once the littles in your charge have fallen asleep.